A: The schools like us to have all uniform measuring done so that your child is in uniform the first day of school.
A: Our representatives measure for the shoes to fit for the fall term, but if they don’t, they can easily be exchanged by mail or in person at our warehouse/store. We also do many exchanges at your school. Shoes can also be exchanged throughout the U.S.A. wherever they were purchased.
A: Just return it to us with a note of what you need. We do not reimburse you for shipping, but we do pay for the shipping back to you.
A: Refunds take about 21 days to process
A: Our shoes are shipped out the same day that we receive the order.
A: Sneakers are made differently then shoes. Every size is cut differently. Any sneakers you receive with your school shoes are adjusted with that in mind. White Cross Sneakers come in whole sizes only, so keep that in when they are shipped to you. Our sneakers come with a 30 day guarantee.
A: Leather does scuff, and the best way to keep them polished is with a liquid shine. This also builds up the outer layer of leather on the shoes. The most common reason why shoes don’t last is that children don’t lace and unlace their shoes. Not only is that not good for their shoes, they are not healthy for their feet either. It breaks down the support.
A: It all depends on your child. Normally children should need two pairs of shoes, so that they can trade off on alternate days, but 80% of our school children wear our shoes for the whole term! In high schools, many of our students wear their shoes for more than one term.
A: The “White Cross Guarantee” is considered the most liberal in the shoe industry. We will replace any worn damaged shoe up until 12/31, if the shoes were purchased for that current term. Any shoes bought during the term get a 120 days guarantee. We will replace any unworn shoes at any time and for any reason.
A: You can use the order form that is on our web site, or one of our representatives will give you a new one.